Terms of Service and Website Use

Two separate things, and the distinction matters. The first is use of this website. The second is the general framework under which the shop takes in vehicles and performs work.

Nothing on this site is a contract or an offer capable of acceptance. Prices, ranges, labor hours and descriptions are published for planning. The document that governs your repair is the written estimate and the authorization you sign at the shop, and where that document differs from anything published here, that document controls.

By using this site you agree to these terms. If you do not agree with them, the appropriate response is not to use the site, and you are welcome to contact the shop directly instead.

The content of this site, including text, layout, photographs and structure, belongs to OCRV Center unless stated otherwise. You may read it, print it and share links to it. You may not copy it wholesale onto another site, republish it commercially, or present it as your own material.

Manufacturer and component brand names appearing on this site belong to their respective owners and are used to describe the vehicles and components the shop works on. Their use does not indicate any affiliation with, endorsement by, or authorization from those manufacturers.

Automated collection is not permitted: scraping, crawling beyond ordinary search engine indexing, or any attempt to interfere with the site or the contact form endpoint. The contact form is for genuine service inquiries.

Information here is provided as it stands. Reasonable care goes into keeping it accurate, and published figures are maintained against the posted rate card, but no assurance is offered that every page is without error or continuously current. Links to independent sites are provided for convenience and their content is not under our control.

These reflect ordinary shop practice and California requirements for an automotive repair dealer. The written estimate and authorization for your specific vehicle is the governing document.

• Estimates. A written estimate is provided before work begins. A collision estimate carries no charge. An RV systems estimate is $150 and an in depth diagnostic is one hour at $285, each applied as a credit against an authorized repair. Published ballpark ranges are planning figures and are not quotations.
• Authorization. Work proceeds only on your authorization. Where teardown reveals additional damage, you are notified with documentation and the revised scope requires fresh authorization before work continues.
• Deposits and payment. Jobs over $2,000 carry a 50 percent deposit at authorization. Jobs over $10,000 carry an additional 25 percent when parts arrive. Special order parts require a full deposit at order and that deposit is not refundable. Card payments over $1,000 carry a 3.5 percent surcharge. The final balance is due at pickup, and no vehicle leaves the property until it is paid in full.
• Insurance work. Where a carrier is billed directly, you remain responsible for your deductible, any betterment and any operation the carrier declines but you authorize. Insurance billed work may be written at carrier negotiated labor rates that differ from posted retail rates.
• Personal property. Remove valuables, medication, firearms, electronics and documents before drop off. The shop is not responsible for personal property left in a vehicle.
• Storage. Vehicles left after completion and notification may accrue storage charges. California law provides remedies to a repair facility for unclaimed vehicles and unpaid balances, and those apply here as they do anywhere.

We stand behind our work. If something is not right after you collect the vehicle, bring it back and we will look at it, and the documentation package produced during the repair is what makes that conversation factual rather than a disagreement of impressions.

To the extent permitted by law, OCRV Center is not liable for indirect or consequential losses, including lost income, lost use, missed travel plans or downtime costs arising from a repair or from a delay. Delays caused by insurance approval turnaround, parts availability or events outside the shop's control are not within the shop's responsibility, and both are tracked and reported to you specifically so you can plan around them.

Any dispute arising from work performed here is governed by California law, with venue in Orange County, California. Nothing in these terms limits any right you hold under the California Automotive Repair Act or any other consumer protection statute, and where a term here conflicts with such a right, the statute governs.

These terms may be updated to reflect changed practice. Continued use of the site after an update indicates acceptance of the revised terms. Questions can go to info@ocrvcenter.com or through the contact form.