# Commercial Fleets and Business Vehicles

> For a commercial customer the repair invoice is rarely the largest cost in the file. Downtime is. A van that bills a thousand dollars a day does not care whether the bodywork was quoted well. Everything on this page is organised around getting units back into service in a usable order.

Source: https://ocrv.biz/who-we-help/commercial-business/
Business: OCRV Center, 23281 La Palma Ave, Yorba Linda, CA 92887. (949) 799-3387. Serving Tustin, California.

## Why is downtime the number that matters?

Run the arithmetic once and it reframes everything. A delivery van covering a dense route, a service body truck carrying two technicians, a rental motorhome in booking season: each of those has a daily contribution that is knowable, and each of them loses it entirely while the unit sits.

Against that, the difference between two body shops' quotes is noise. What matters is whether the unit comes back in six days or sixteen, and whether you were told which one it would be at the start. A shop that quotes low and takes three weeks has cost a commercial operator more than one that quoted high and finished in a week.

So the commercial conversation here starts with the date and works backwards to the price, which is the reverse of the retail conversation. We would rather tell you at estimate that a part is a four week lead item and let you decide, than discover it in week two and hand you the problem.

## Who is in this group?

Seven pages, each written around a different operational constraint.

- [RV rental companies](/who-we-help/commercial-business/rv-rental-companies/), where the constraint is the gap between one booking and the next.

- [Fleet operators and managers](/who-we-help/commercial-business/fleet-operators-managers/), where the constraint is spare ratio and a maintenance budget with a shape.

- [Delivery and logistics companies](/who-we-help/commercial-business/delivery-logistics-companies/), where the constraint is route coverage and a seasonal peak that does not move.

- [Construction companies](/who-we-help/commercial-business/construction-companies/), where the constraint is a project schedule and vehicles that get abused rather than crashed.

- [Towing and recovery companies](/who-we-help/commercial-business/towing-recovery-companies/), whose equipment rescues everyone else and has no backup of its own.

- [Property management companies](/who-we-help/commercial-business/property-management-companies/), running a small mixed fleet on a budget that was set before the damage happened.

- [Beverage and food distributors](/who-we-help/commercial-business/beverage-food-distributors/), where the body is a loading system and product integrity is part of the repair.

## How does the shop handle more than one unit?

In waves sized to the paint booth, not to the parking lot. Published capacity here runs 50 to 150 repairs a month, 100 to 150 maintenance visits, roughly 20 collision jobs and 50 to 100 paint jobs, per OCRV Center's own throughput figures. A twelve unit refresh does not arrive on one Monday.

The sequencing question we ask every fleet customer is the same: which units are you least able to lose, and do you have a spare. With a spare, the spare rotates through the wave and nobody loses coverage. Without one, we start with the units closest to being out of service and work down.

Units get tagged with your asset numbers rather than ours, and estimates carry those numbers plus a cost centre if you use them. That single detail is why fleet invoices from this shop can be coded without a phone call, and it is the most common piece of feedback we get from people who approve them.

## What does a commercial estimate look like?

Line items, hours, part numbers and a rate you can check. Body and paint labor is $210 per hour, mechanical and electrical is $260, diagnostics, scan and programming is $285, and detail is $95. Paint supplies calculate at $55 per paint hour and body supplies at $5 per body hour, with a $45 hazmat line and sales tax at 7.75 percent on parts and materials. Labor is not taxed.

Common commercial bands: fleet collision repair and refinish $1,500 to $50,000, box and cargo body repair $750 to $15,000, lift gate install and repair $1,500 to $8,500, vinyl wrap $1,500 to $9,500, decal and graphics replacement $500 to $5,500, and reflective tape and compliance marking $250 to $1,200. All of it is on [the posted rate card](/prices/).

Deposits apply as they do for everyone: 50 percent above $2,000, an additional 25 percent above $10,000, and a 3.5 percent surcharge on card payments over $1,000. Special order parts require a deposit at order because they are not returnable. If your organisation runs on purchase orders, tell us the format before the quote is written.

## How this job runs

1. **Fleet intake call**: Unit count, asset numbers, damage descriptions, spare availability and the dates you cannot miss. This is the call that determines the wave structure.
2. **Estimates by unit**: One documented estimate per unit with your asset number on it, so approvals and cost coding can happen unit by unit rather than in a lump.
3. **Wave scheduling**: Units grouped to match booth and bay throughput, sequenced so coverage is preserved rather than so the shop is convenient.
4. **Repair and refinish**: Structure, body, paint, graphics and compliance marking, with photographs of concealed areas before they are closed up.
5. **Release and invoice**: Units released as they finish rather than held as a batch, with invoices carrying asset numbers and cost centres for coding.

## Questions

### Can you handle more than one unit at a time?

Yes, in waves. The limiting factor is paint booth throughput rather than parking, so a multi unit job gets grouped into batches that keep your coverage intact. Tell us at intake which units you are least able to lose and the sequence gets built around that.

### Do you invoice a business differently from a retail customer?

The rates are the same. What differs is the format: asset numbers, cost centres and per unit line items so an invoice can be coded and approved without a call. If you run on purchase orders, give us the requirements before the quote is written rather than after.

### Our vehicles are wrapped. Does that complicate a repair?

It adds a step and it needs planning. Wrap has to be removed from the repair area and reapplied or replaced, and matching an aged wrap to fresh material is harder than matching paint. Vinyl wrap work runs $1,500 to $9,500 and decal removal and reapplication runs $400 to $3,000.

### Will insurance cover a commercial loss the same way?

The mechanics are similar but commercial policies differ on loss of use, lienholder involvement and who has authority to authorize. A carrier, a lienholder and a fleet manager frequently want three different outcomes, and getting all three named at the start of the file prevents most of the delay.

## Related

- [RV Rental Companies](https://ocrv.biz/who-we-help/commercial-business/rv-rental-companies/)
- [Fleet Operators and Managers](https://ocrv.biz/who-we-help/commercial-business/fleet-operators-managers/)
- [Delivery and Logistics Companies](https://ocrv.biz/who-we-help/commercial-business/delivery-logistics-companies/)
- [Construction Companies](https://ocrv.biz/who-we-help/commercial-business/construction-companies/)
- [Towing and Recovery Companies](https://ocrv.biz/who-we-help/commercial-business/towing-recovery-companies/)
- [Property Management Companies](https://ocrv.biz/who-we-help/commercial-business/property-management-companies/)
- [Beverage and Food Distributors](https://ocrv.biz/who-we-help/commercial-business/beverage-food-distributors/)
- [Who We Help](https://ocrv.biz/who-we-help/)
- [Prices and Posted Rates](https://ocrv.biz/prices/)