# Service Area: Tustin and Orange County > OCRV Center works in shop only, at 23281 La Palma Ave in Yorba Linda, and serves Tustin along with the rest of Orange County. From central Tustin the drive is the 55 north to the 91 east, exit Weir Canyon, roughly twenty five minutes without traffic. Customers also travel in from Los Angeles, Riverside, San Bernardino and San Diego counties. Source: https://ocrv.biz/service-area/ Business: OCRV Center, 23281 La Palma Ave, Yorba Linda, CA 92887. (949) 799-3387. Serving Tustin, California. ## How do you get here from Tustin? From central Tustin, take the 55 north and merge onto the 91 east, then exit Weir Canyon Road and follow it north to La Palma Avenue. The shop is at 23281 La Palma Ave, Yorba Linda, CA 92887. Without traffic that is roughly twenty five minutes. In weekday commute hours the 91 east is the variable, and the honest range is closer to thirty five or forty minutes if you leave Tustin at five in the afternoon. North Tustin drivers frequently prefer a different line: Newport Avenue or Jamboree up to the 261 toll road, across to the 91 east, and out the same Weir Canyon exit. It costs a toll and it avoids the 55 and 91 interchange entirely, which on a bad afternoon is worth it. Drivers coming from the Tustin Legacy side often find the 5 north to the 57 north to the 91 east moves better outside of peak. If you are driving a large coach or towing, plan the approach rather than following whatever the phone says. Weir Canyon and La Palma are both straightforward for a forty five foot rig. Some of the residential shortcuts a navigation app will offer are not, and a wrong turn in a coach with a tow vehicle behind it is a very long correction. Call before you leave if you want the approach confirmed for your combination. Shop hours are Monday through Friday from 8:00am to 5:00pm and Saturday from 9:30am to 3:00pm. Sunday is closed. Arriving with an hour of daylight left in the day matters more than most people expect, because a proper intake walk around on a large vehicle is not a five minute transaction. ## Which cities does the shop actually serve? Tustin is the primary service city for this facility, and the surrounding Orange County map fills in from there. There is no separate branch, no satellite location and no second address. One shop, one set of equipment, and everything performed in house at the Yorba Linda facility. Orange County customers arrive regularly from Tustin, Santa Ana, Irvine, Orange, Anaheim, Yorba Linda, Placentia, Brea, Fullerton, Villa Park, Costa Mesa, Newport Beach, Huntington Beach, Fountain Valley, Garden Grove, Westminster, Buena Park, La Habra, Cypress, Los Alamitos, Seal Beach, Lake Forest, Mission Viejo, Laguna Hills, Laguna Niguel, Aliso Viejo, Rancho Santa Margarita, Foothill Ranch, Trabuco Canyon, San Juan Capistrano, San Clemente, Dana Point, Tustin Ranch and the unincorporated areas between them. We do not publish a separate page for each of those cities. Doing that produces hundreds of near identical pages that say the same thing with one noun changed, which helps nobody trying to work out whether their rig fits through the door. This single page carries the whole service area, and the practical questions, access, transport and drop off, are answered here once and properly. ## What does drop off actually involve? More than handing over keys, and it goes faster if you know what is coming. - **An intake walk around.** We photograph the vehicle on arrival, all sides, roof where accessible, interior and any damage area in detail. That record protects both of us and it becomes the baseline the repair documentation is built on. - **Paperwork.** A written authorization for the evaluation or the repair, your contact preferences, and on a claim, the carrier name, claim number and adjuster contact if you have it. - **Keys, codes and access.** Slide controls, leveling panel, battery disconnect location, generator start procedure, alarm codes and any quirk the rig has. Large vehicles are full of things only the owner knows. - **Personal property.** Take valuables, medication, firearms, electronics and documents out. Clear the areas that have to be accessed, particularly around slides and any wall we will be opening. - **Propane and fluids.** Tell us the LP tank state and whether the black and gray tanks are empty. Any work involving heat near LP requires the system to be handled correctly first. Plan on thirty to forty five minutes for a thorough intake on a large coach. If you need to be somewhere, say so at the start and we will prioritize what has to happen in person against what can be handled by phone afterward. Pickup runs the same way in reverse: a walk through of the completed work, the documentation package, and payment of the final balance. No vehicle leaves the property until the balance is settled, which is stated plainly on the [posted rate card](/prices/) so it is never a surprise at the gate. ## What if the vehicle does not drive? Say so on the first call. It changes the plan and it is much better handled in advance than discovered by a driver at the gate. A non drivable large vehicle typically moves on a heavy duty flatbed or by a wrecker with the correct rating. What matters is the equipment class, the towing company's experience with recreational vehicles, and whether they understand what happens when a coach with a damaged slide or a compromised roof is loaded at an angle. A car carrier operator who has never moved a forty foot rig can turn a repairable collision into a structural one during the load. Practical points that save money and damage: - Do not attempt to retract a damaged slide or awning to make the vehicle transportable. Secure it instead, and tell the transport operator it is secured rather than retracted. - Cover any opening in the body or roof before transport. Weather damage that occurs after the original event is routinely declined by carriers, and highway speed drives water into places a parked rig never would. - If the rig is sitting in a tow yard or impound, tell us on the first call. Daily storage on a large vehicle accrues quickly and quietly, and getting it moved to the shop, even before approvals are complete, usually stops the largest avoidable cost on the file. - Trailers and fifth wheels with axle, suspension or coupler damage often need a specific recovery approach. Photograph the damaged area and send it before booking transport, and we will tell you what the operator needs to bring. We can talk through where to have the vehicle set down on arrival so the driver is not making that decision on the spot. On a busy yard, the difference between a good drop position and a bad one is whether the rig has to be moved again before anyone can work on it. ## Can the facility take an oversized vehicle? That is the question worth asking any shop before you tow anything anywhere, and the answer here is yes. The facility is 35,000 square feet with the door height, bay depth, paint booth length, frame equipment and lift capacity to take a Class A diesel pusher, a fifth wheel toy hauler, a bus conversion, a box truck or a stretched Sprinter without disassembling it to get it inside. This is the single most common failure point in the category. A general body shop with a twelve foot door and a two post lift will accept the assignment, then sublet the actual work to somebody else. The customer ends up with a coordination markup, a second facility nobody vetted, and no single party accountable for the roof seam that leaks eighteen months later. Nothing here gets subcontracted out and billed back to you. Yard access matters as much as door height on a vehicle this size. La Palma Avenue is a straightforward commercial approach and the yard is laid out so a long combination can get in, get positioned and get out without a twelve point turn. If you are arriving with a coach and a towed vehicle, or a truck and a long trailer, tell us the overall length when you book and we will have a position ready. Height, weight and length are worth confirming for anything unusual: a lifted expedition rig, a tall bus conversion with roof mounted equipment, a lowboy trailer or a crane body. Give us the numbers and we will confirm the fit before you commit to a tow. ## Where do customers actually travel from? Farther than you would expect for body work, and for one reason: the equipment and the vehicle size. Specialty work on a forty five foot coach has a small number of options in Southern California, so people drive. Orange County is the core. Beyond it, vehicles arrive regularly from Los Angeles County, particularly the Long Beach, Whittier, Downey and San Gabriel Valley corridors, where the 91 and 605 make the trip reasonable. Riverside County sends a steady stream down the 91 from Corona, Norco, Riverside and the Temecula Valley. San Bernardino County comes across the 91 and the 60 from Ontario, Chino, Rancho Cucamonga and Fontana. San Diego County owners generally come up the 5 or the 15 for structural, delamination and full refinish work that is hard to source locally. Long distance customers usually plan differently, and it works better when they do. A rig arriving from San Diego for a full paint refinish at $5,000 to $35,000 across 40 to 250 hours is not a same day drop and collect. We schedule those so the vehicle arrives when the bay and the booth time are actually available, and we keep the owner updated by photograph rather than by asking them to drive back to look at it. Commercial and fleet operators outside Orange County frequently run a rotation instead: one or two units in at a time, sequenced so route coverage never drops. That conversation is worth having before the first unit arrives rather than after. See [who we help](/who-we-help/) for how different operators use the shop. ## Why is all the work performed in shop? Because the equipment does not travel and the work is not honest without it. A structural pull needs anchoring and measuring equipment bolted to a floor. A refinish needs a downdraft booth with filtration, controlled temperature and controlled airflow, because a coach painted in a parking lot has dust in the clear and nothing recovers that. A slide room rebuild needs overhead lift capacity and a level surface. LP and refrigerant work needs certified handling and disposal, which is what the $45 hazmat line and the EPA registration are about. There is a second reason, and it is about the repair rather than the logistics. Large vehicle damage is layered. The correct sequence is inspect, tear down, document, approve, repair, refinish, reassemble and verify, with pauses built in for carrier approval. That sequence assumes the vehicle stays in one place with the parts tagged and stored next to it. Work performed in fragments, in different places, is where seams get missed. So the trade is straightforward: you bring the vehicle to the equipment, and in exchange the whole repair happens under one roof with one shop accountable for it. For a rig you sleep in or a truck you earn with, that is the version worth having. [Request a quote](/contact/) and we will confirm access, timing and the drive before you set out. ## Questions ### How far is the shop from Tustin? Roughly twenty five minutes without traffic, taking the 55 north to the 91 east and exiting Weir Canyon. Weekday afternoons on the 91 east add ten to fifteen minutes. The 261 toll road from North Tustin is a reliable alternative that bypasses the 55 and 91 interchange entirely. ### Do you have a location in Tustin? No. There is one facility, at 23281 La Palma Ave in Yorba Linda, and everything is performed there. Tustin is a primary service city rather than a second address. A single location is why the paint booth, frame equipment and lift capacity are all in one place instead of split across sites. ### Can I leave my RV at the shop while parts are on order? Usually yes, and on a large job it is often the sensible choice, because a vehicle that has been torn down and staged should not be moved. Talk to us about the expected parts timeline at authorization so the storage plan is agreed in advance rather than assumed. ### Do you take vehicles from outside Orange County? Regularly. Owners come from Los Angeles, Riverside, San Bernardino and San Diego counties for structural, delamination, fiberglass and full refinish work. For long distance arrivals we schedule around actual bay and booth availability so the vehicle is not sitting idle after a long tow. ### What is the best time of day to drop off a large coach? Morning, and preferably not on a Saturday when the day is short. A thorough intake on a forty foot vehicle takes thirty to forty five minutes including photographs, systems notes and paperwork, and having daylight and a fully staffed day behind it makes the whole process considerably easier. ## Related - [About Us](https://ocrv.biz/about/) - [Our Process](https://ocrv.biz/our-process/) - [Prices and Posted Rates](https://ocrv.biz/prices/) - [Who We Help](https://ocrv.biz/who-we-help/) - [Vehicles We Repair](https://ocrv.biz/vehicles/) - [Frequently Asked Questions](https://ocrv.biz/faqs/) - [Request a Quote](https://ocrv.biz/contact/)